Legal · Urban Elevator Website
Last updated: October 16, 2026
Please read these terms carefully. They explain the rules for using the Urban Elevator website.
These Terms & Conditions (the “Terms”) govern your use of urbanelevator.com (the “Website”), which is operated by Urban Elevator Service, LLC (“Urban Elevator,” “we,” “us” or “our”). By accessing or using the Website you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.
We may update the Website or these Terms at any time. The “Last updated” date above shows when the Terms were most recently revised. Your continued use of the Website after changes are posted means you accept the revised Terms.
The Website describes our elevator maintenance, repair, modernization, installation, cab renovation and related services. This information is provided for general purposes only. It is not an offer, a quote or a contract. Scope, pricing and terms for any work are set out in a written proposal or service agreement signed by Urban Elevator and the customer.
We try to keep the Website accurate and current, but we do not guarantee that every page is complete, error-free or up to date. Technical information, codes and requirements vary by building and jurisdiction, so please confirm details with us before relying on them.
Do not use the Website’s forms to report an emergency. If someone is trapped in an elevator or there is a risk to life or safety, call 911 first. For emergency elevator repair, call us at (708) 656-5512.
When you send us a request, quote inquiry or message through the Website, you agree to give accurate and complete information. You allow us to use what you submit to respond to you, to provide and improve our services, and to contact you about your request. We handle personal information as described in our Privacy Policy.
If you are given access to a login area such as the Customer Center or the Inspectors portal, you are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly if you believe your account has been used without your permission. We may suspend or end access at any time to protect the security of our systems or our customers.
The Website and its content, including text, photographs, graphics, logos, designs and software, belong to Urban Elevator or its licensors and are protected by copyright, trademark and other laws. You may view and print pages for your own personal or internal business use. You may not copy, modify, distribute, sell or create derivative works from the Website or its content without our prior written permission.
You agree not to:
The Website may link to websites operated by others. We do not control and are not responsible for those websites, their content or their privacy practices. A link does not mean we endorse the site or its owner.
The Website is intended for users in the United States and is directed at the markets we serve. We make no promise that its content or services are appropriate or available elsewhere.
The Website and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Website will be uninterrupted, secure or free of errors or harmful components. Nothing in these Terms changes the warranties stated in a signed service agreement or proposal.
To the fullest extent permitted by law, Urban Elevator and its owners, employees and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of, or inability to use, the Website. Our total liability for any claim relating to the Website is limited to the amount, if any, you paid us to use it. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
This section applies to your use of the Website only. Liability for elevator services is governed by the written agreement for those services.
You agree to defend and hold harmless Urban Elevator and its owners, employees and affiliates from claims, losses and expenses, including reasonable legal fees, arising from your violation of these Terms or your misuse of the Website.
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. You and Urban Elevator agree that any dispute arising from these Terms or the Website will be brought in the state or federal courts located in DuPage County, Illinois, and you consent to their jurisdiction. Before filing a claim, please contact us so that we can try to resolve the matter informally.
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy, are the complete agreement between you and Urban Elevator about the Website.
Questions about these Terms? Contact us:
Urban Elevator Service, LLC
54 Eisenhower Ln N, Lombard, IL 60148
Phone: (708) 656-5512
Email: info@urbanelevator.com
