Legal · Website Privacy Notice
Last updated: October 16, 2026
This policy explains what information we collect through the Urban Elevator website, how we use it, and the choices you have.
This Privacy Policy explains how Urban Elevator Service, LLC (“Urban Elevator,” “we,” “us” or “our”) collects, uses and shares personal information when you visit urbanelevator.com (the “Website”) or contact us through it. It applies to the Website only. Information we collect while performing elevator services under a customer agreement is handled under that agreement.
Information you give us. When you complete a request or contact form, call us or email us, you may provide your name, company, email address, phone number, service address, city and state, and details about your building, equipment or request.
Information collected automatically. When you use the Website, our systems and our service providers may collect your IP address, browser type and version, device and operating system, referring page, pages viewed, and the date and time of your visit. We collect this using cookies and similar technologies.
Login areas. If you use the Customer Center or Inspectors portal, we collect the account details needed to sign you in and secure your account.
Cookies are small files stored on your device. We use cookies and similar technologies to make the Website work, remember your preferences and measure how the Website performs. You can control or delete cookies in your browser settings. If you block cookies, some parts of the Website may not work as intended. Some browsers offer a “Do Not Track” signal; the Website does not currently respond to these signals.
We do not sell your personal information. We share it only as follows:
We keep personal information for as long as needed for the purposes described in this policy, including to answer your request, meet legal, accounting and safety-record requirements, and resolve disputes. We then delete it or make it anonymous.
We use reasonable administrative, technical and physical safeguards to protect personal information. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as payment card or government ID numbers, through our contact forms.
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can opt out of marketing messages at any time by following the instructions in the message or contacting us. We will respond as required by applicable law. We may need to verify your identity first and may keep information we are legally required to retain.
The Website may link to websites we do not operate. This policy does not apply to them, and we are not responsible for their privacy practices. We encourage you to read their policies.
The Website is not directed to anyone under 16, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
We may update this policy from time to time. We will post the revised version on this page and change the “Last updated” date. Your continued use of the Website after an update means you accept the revised policy.
Questions or requests about this Privacy Policy? Contact us:
Urban Elevator Service, LLC
54 Eisenhower Ln N, Lombard, IL 60148
Phone: (708) 656-5512
Email: info@urbanelevator.com
